Refund policy

Allergens Found in Our Shop:

  • Nuts and Nut By-Products
  • Eggs and Egg By-Products
  • Milk and Dairy Products
  • FD&C Yellow #5
  • Wheat


Disclaimers

  • All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.
  • If you do not pick up your order, we do not give a refund. If you need it at a later date, you will have to pay for both. We cannot resell any product that is not picked up by the customer.
  • We will hold failed pick up orders for up to three days after its original date however any natural damages done to the cake while in our care will not be fixed as decor is sensitive to prolonged time in refrigeration.Orders will be discarded after 3 days if not picked up & no refund will be given.
  • Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit or partial refund if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within 24 hours of the pick up - please call or email us promptly to let us know of the issue. 

     

    Cancellation / Changes

    • If the order is placed the same day of cancelation we will keep a 10% of the total of the order. We still get charged fees even if the order is canceled. Sadly , if your order has already made it to our production or pick-up list we won't be able to offer you a cancelation.
    • You can cancel your order up to 5 days before the date of the order and receive a partial refund (We keep 10% of the order, as we get charged fees even when canceled). You will be required to pay the full amount if the order is cancelled with less notice. 
    • Changes to retail orders are accepted up until 5 days prior to the date of pick up. We are unable to make changes on orders after that time frame.

    Due to the nature of our business, we do not accept order cancelations. In some cases, it may be possible to delay or change the date. All sales are final

    Guarantee

    • We do all that we can to make sure that your order is decorated to the specification on your written order form and to the specifications selected online. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away. 
    • Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators and chefs. Final design is subject to chef and decorator. 

     

     

    NATURAL DISASTERS

    No refund will be given because of a Natural Disaster or its consequences. If a Cancellation occurs on your end, and the order hasn't been fulfilled we will issue a gift card for the value of the order, if your order is ready we do not offer refunds or cancellations but we are happy to hold it for you until the weather conditions get better. On the event of a Hurricane, you may pick up your cake when we reopen. This will result on the Rescheduling of your Order.